Patient Charter at Hearing First Enfield — Find Out More About Your Rights and Services

Content Revised - 23rd November, 2025 4:16 pm

Waxfree Guarantee™: We are the only clinic in Enfield that offers the Waxfree Guarantee™, giving you confidence in our ear wax removal outcomes.

We are the specialist microsuction ear wax removal clinic in Enfield, offering both Microsuction Earwax Removal and Manual Instrument Earwax Removal delivered by experienced audiologists. Every practitioner has been carefully selected by our founder, Jason Levy, so you can trust our team as the ear wax removal experts in Enfield.

Our central Enfield clinic serves nearby areas including Buckhurst Hill, Highams Park, Botany Bay, Chingford Mount, Waltham Cross, Cheshunt, Broxbourne, Grange Park, Ponders End, Hale End, South Woodford, Potters Bar, Freezy Water, Brimsdown, Oakwood, Osidge, Chingford Hatch, Chingford, Woodford, Epping, Walthamstow, Wanstead, Redbridge, Edmonton, Loughton, Chigwell Row, Grange Hill, Chigwell, Nazeing, Hoddesdon, Epping Upland, Bury Green, Cuffley, Goff’s Oak, World’s End and Aldersbrook.

Your Patient Charter at Hearing First Enfield — Your Rights and Services Explained

Your rights and what we promise

This charter sets out what to expect when you visit Hearing First Enfield at Willow House Surgery, where qualified audiologists deliver care. You should receive clear details about treatment options, transparent pricing, and a private, respectful consultation. We follow clinical governance, perform documented otoscopic checks before treatment, and operate a clear complaints procedure. Our Hearing First Waxfree Guarantee applies when microsuction or manual instrument removal is clinically appropriate and you meet the eligibility criteria, full details are given at booking. You may decline any treatment, ask for impartial hearing aid advice, and expect aftercare instructions so you can report any concerns without delay.

• Privacy and data protection: we handle personal and clinical records in line with UK data protection law, keep them secure, and only share information with your explicit consent or when clinically necessary.
• Consent and explanation: before microsuction or manual instrument removal begins you will be given a plain explanation of the procedure, likely results, and possible risks so you can make an informed choice.
• Feedback and resolution: if you are unhappy with any part of your care use our complaints route, we will acknowledge within three working days and aim to resolve the concern within an agreed timescale.
• Accessibility and parking: the clinic offers free on-site disabled parking and nearby short-stay bays, providing reasonable access for patients with mobility or sensory needs.
• Qualified clinician care: only registered audiologists deliver treatment, they will record any concerns about the eardrum and refer to NHS or ENT services if clinically required.

We strive to make services accessible and easy to understand. If you need an interpreter, large print materials, or extra support for a young person aged 12 to 17 attending for under 18 microsuction, tell us when you book so we can prepare. This charter is reviewed regularly and reflects current best practice in ear care, patient safety, and impartial hearing advice.

21 Fascinating Facts About Enfield You Might Not Know

1. There’s a Tree in Bush Hill Park That’s Older Than the USA
   
   An oak by the tennis courts is thought to be over 300 years old, so it was a sapling when the Declaration of Independence was signed.
2. Enfield Was the Birthplace of the ATM
   
   The very first cash machine was installed at Barclays on Enfield High Street in 1967, and actor Reg Varney helped publicise the launch by withdrawing the first cash.
3. The A10 Is Built Over a Roman Road
   
   The A10 follows the course of Ermine Street, the Roman road from London to York, and archaeological digs have uncovered Roman artefacts beneath its surface.
4. It Was Once Home to a Secret Gun Factory
   
   The Royal Small Arms Factory at Enfield Lock produced weapons like the Lee–Enfield rifle, and during wartime its operations were kept highly confidential.
5. Enfield Chase Was a Royal Hunting Ground
   
   Covering thousands of acres, Enfield Chase was once used for royal hunting, and remnants like deer antler stashes and trap pits turn up in local woods.
6. The Best Ear Wax Removal In Enfield
   
   The leading ear wax removal service in Enfield is at Hearing First Enfield, Willow House Surgery, on the corner of Orchard Way and Willow Road, near Tesco. Book your Enfield ear wax appointment now
7. Trent Park Was a WWII Spy Base
   
   During the Second World War Trent Park accommodated high-ranking German prisoners, whose conversations were secretly recorded to gather intelligence.
8. The Phantom Coach of Forty Hill
   
   On misty nights locals say a ghostly coach appears near Forty Hall, the subject of stories about a restless spirit or a fleeing highwayman.
9. River Lea Flooded and Revealed a Sunken Boat
   
   After heavy rain in 1993 a Victorian fishing boat emerged from the River Lea near Enfield Island Village; it was removed quietly and has rarely been publicly seen since.
10. Charles Dickens Referenced It in Oliver Twist
    
    Enfield is said to have inspired some of the countryside scenes in Oliver Twist, as Dickens often walked from central London to the outskirts of the capital.
11. The Ghost of a Saxon Warrior Haunts Whitewebbs Woods
    
    Some walkers report seeing a ghost in ancient armour in Whitewebbs, believed by local lore to be a warrior from a bygone battle.
12. Enfield Once Had a Wild Animal Park
    
    Trent Park’s grounds once housed exotic animals like bears and lions as part of a private menagerie in the early 1900s.
13. Enfield Town Park Has an Unmarked Well
    
    Near the river loop a brick circle is thought to cover a 19th-century well; its origins are unclear and local tales even suggest a curse.
14. There’s a Hidden Door in Forty Hall That Leads to Nowhere
    
    Inside Forty Hall an ornate door opens onto a brick wall; historians debate whether it was a servant passage or an old prank.
15. The World’s First Modern Air Rifle Was Made Here
    
    The Enfield air rifle from the 19th century helped establish recreational and competitive shooting, and original examples are now collectible.
16. A Giant Pumpkin Once Blocked the New River
    
    Pranksters rolled a huge pumpkin into the New River near Southbury Road in the 1980s, causing a local flood and a front page story.
17. Haunted Mirrors in the Dugdale Centre?
    
    Staff have described odd reflections and whispers at the Dugdale Arts Centre; one dressing-room mirror was reportedly removed after strange incidents.
18. Enfield’s Name Means “Open Land of a Man Called Eana”
    
    The town name comes from Old English “Eanafeld,” literally meaning Eana’s open land; the man himself remains a mystery.
19. There’s a Phone Box That Doesn’t Work — But Still Rings
    
    A disused red phone box near Bush Hill is said to ring on occasion even though the line was cut years ago, earning it the nickname “The Hotline to the Other Side.”
20. Ghost Monks Said to Walk the Path Behind St Andrew’s Church
    
    On foggy evenings some residents report seeing hooded figures moving silently behind St Andrew’s, a church with 12th-century origins.
21. Enfield Grammar School Has a Secret Room
    
    Rumours tell of a sealed chamber below the school once used to hide valuables during the English Civil War, a feature not shown on modern plans.

Services We Provide — Clinical Offerings at a Glance

Overview of our clinical services

Hearing First Enfield delivers a wide range of audiology services from experienced clinicians. Our main treatments include microsuction and manual instrument ear wax removal, both always preceded by a careful otoscopic assessment to confirm they are appropriate. We carry out hearing tests, provide impartial hearing aid advice, and arrange personalised aftercare. As an independent clinic we offer the latest digital hearing aids — invisible, rechargeable, Bluetooth enabled and iPhone compatible — and recommend devices based on your lifestyle, not commercial ties.

How we deliver care

• Hearing tests include pure tone audiometry and speech recognition checks, explained clearly so you understand thresholds and suggested next steps.
• Manual instrument removal is used selectively for adherent wax, performed by the audiologist with micro-instruments under magnified vision to reduce abrasion risk.
• Impartial hearing aid advice, demonstrating different technologies and discussing rechargeable and Bluetooth features, including smartphone compatibility considerations.
• Microsuction ear wax removal, carried out under direct vision with sterile single-use suction tips and ergonomic technique to keep you comfortable and protect the canal.
• Under 18 microsuction is offered for 12 to 17 year olds when a parent or guardian accompanies them, with consent and a brief paediatric risk assessment recorded.

Booking, guarantees and what to expect

Use our online booking to check real-time availability and pricing via Find Appointments, and ask about the Hearing First Waxfree Guarantee at booking to confirm eligibility and any follow-up arrangements.

Tip for families

When booking for a younger person bring relevant medical history, a list of medicines, and a responsible adult who can consent and stay for the appointment.

Services we offer are:

• Impartial Hearing Aid Advice: as an independent practice we offer friendly, unbiased recommendations tailored to your lifestyle, with the latest invisible, rechargeable, Bluetooth and iPhone-compatible devices on show.
• Hearing Tests: we perform hearing assessments and explain results in plain language, we are independent and will not pressure you to buy hearing aids.
• Under 18 Microsuction Ear Wax Removal: microsuction for ages 12–17 is available when accompanied by a parent or guardian.
• Manual Instrument Ear Wax Removal
• Microsuction Ear Wax Removal

Professional ear wax removal Enfield audiologists. We are conveniently based at Willow House Surgery on the corner of Willow Road and Orchard Way, offering free on-site disabled parking and free on-street parking for up to one hour. We are the only ear wax removal clinic in Enfield to provide The Hearing First Waxfree Guarantee™, so if you have a blocked ear visit our ear wax removal Enfield clinic where our audiologists will assess and treat your ear wax carefully. We are proud to be the ear wax removal experts in Enfield.

Safe, comfortable ear wax removal with an audiologist in your local area

Clinical safety and technique

At Hearing First Enfield, only registered audiologists perform ear wax removal, bringing specialist knowledge of ear anatomy and function. We use clinical judgement to select microsuction or manual removal depending on canal shape, wax characteristics, and any history of perforation or ear disease. Every treatment starts with a recorded otoscopic assessment and medical history review, including anticoagulant status. We use sterile single-use suction tips and careful instrument handling to reduce cross-infection risk while keeping you comfortable. Informed consent is always obtained, and we give written aftercare advice so you know what to expect in the 48 to 72 hours after treatment.

1. Attend the clinic, the audiologist will perform an otoscopic assessment using magnification, explain the chosen technique, and invite questions before proceeding.
2. Book online and complete a short medical questionnaire, the audiologist will review history and any red flags before confirming the appointment is suitable for microsuction or manual instrument removal.
3. Microsuction is performed under direct vision, using calibrated suction at low pressure with sterile tips to remove wax and debris while preserving the ear canal and tympanic membrane.
4. Aftercare includes guidance on avoiding cotton buds, recognising signs of infection, and instructions for arranging a prompt review under the Hearing First Waxfree Guarantee if residual wax remains.
5. If manual instrument removal is indicated, the clinician will use appropriate micro-instruments and steady visualisation, pausing if you report discomfort or if the canal is unsuitable for safe instrumentation.

The audiologist records findings and can provide a written summary on request, with onward referral to ENT or the NHS if necessary. When hearing tests are performed we explain results in accessible language and offer practical recommendations for communication strategies or hearing device options.

Hearing First Enfield — Microsuction Ear Wax Removal Enfield TN34 Map

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Location, access and what to bring

Clinic address and travel information

Hearing First Enfield is based at First Floor, 285 Willow Road, Enfield EN1 3AZ, inside Willow House Surgery. The clinic is served by several bus routes and has free on-site disabled parking for blue-badge holders; short-stay on-street parking is available nearby for up to one hour. Please aim to arrive five minutes early to complete any paperwork, and contact us in advance if you need assistance on arrival so we can ensure someone is ready to help. The building has step-free access and a lift to the first floor where the audiology room is located.

What you should bring

• Your smartphone if you want to check hearing aid compatibility with iPhone features or demonstrate Bluetooth pairing needs for any recommended devices.
• For under 18 appointments, the accompanying parent or guardian should bring proof of relationship and stay for the consultation to provide consent and report health concerns.
• Photographic ID and any existing hearing device paperwork so we can match records and confirm device models, serial numbers, and warranty details when advising on repair or replacement.
• A list of current medications and relevant medical history, particularly anticoagulant therapy or past ear surgery, as these affect the choice of ear wax removal technique.
• Insurance or employer letters if the consultation will be funded by a third party, bring pre-authorisation references to avoid billing delays.

Expert ear care from a qualified audiologist near you

Your ears and hearing are delicate and deserve specialist care. Some providers delegate ear wax removal to non-clinical staff, treating it as routine, but we believe the procedure should be carried out by a trained audiologist with detailed knowledge of ear anatomy and physiology.

At our clinic only qualified audiologists perform ear wax removal, ensuring risks of injury are minimised and care is tailored to your needs. This specialist approach supports safe, effective treatment and proper follow up for your hearing. Your hearing is too important to leave to chance, and we are committed to high standards of care.

Pricing, booking and appointment transparency

We publish indicative pricing online, with ear wax removal appointments starting from £34 for single-ear microsuction during off-peak times. Final cost will depend on clinical need, whether one or two ears are treated, peak appointment times, and any extra hearing tests or demonstrations carried out. The booking system shows the latest prices when you click Book and then Find Appointments; each slot lists the exact fee. Payment is accepted in clinic and via secure online methods, and we email itemised receipts for insurance claims or personal records. Our cancellation terms are clear and refunds are processed promptly where appropriate.

• Payment options: we accept card, contactless, and secure online payments, and email itemised receipts for microsuction, manual instrument removal, or hearing tests as applicable.
• Transparent pricing: the online booking tool displays the exact fee before you confirm, so there are no surprise charges and you can pick a slot that suits your budget.
• Insurance claims: if you intend to claim from private medical insurance bring your pre-authorisation code and policy details to avoid incorrect billing.
• Concessions and promotions: limited-time offers are shown on the booking page with expiry dates and terms, and cannot be combined with other discounts unless stated.
• Rescheduling and cancellation: please give at least 24 hours notice to reschedule so we can offer the slot to another patient; late cancellations may incur a charge as published at booking.

If you need help booking, telephone +44 203 397 9787, or use the online booking link to view Find Appointments and confirm the clinic address at EN1 3AZ.

How much does ear wax removal in Enfield cost?

Ear wax removal in Enfield starts from £34. Prices vary depending on whether one or two ears are treated, peak or off-peak times, and any additional services booked. The quickest way to see current fees is to click the Book button below, then select Find Appointments to view exact prices for each slot.

Patient safety, infection control and clinical governance

Our clinic follows UK best practice for infection prevention and control. Audiologists use single-use sterile suction tips for microsuction and decontaminate all reusable equipment in line with manufacturer guidance and local policy. Staff receive regular training in hand hygiene, sharps safety for manual instrument use, and clinical record keeping. We keep an adverse incident log and review significant events during clinical governance meetings to improve patient care. Before treatment we screen for current ear infection, recent surgery, and blood thinning medication; where risk is identified we will advise alternative management or refer to ENT.

Consent is an ongoing process and verbal consent is checked during treatment; if you feel uncomfortable at any time the audiologist will pause and discuss options. We record any concerns about the tympanic membrane and provide written follow-up advice, including instructions for urgent review if you experience severe pain, dizziness, or persistent bleeding. Our policies are available on request and reflect CQC and NHS guidance for community-based audiology services.

If you have a heart condition, a history of ear surgery, or take blood thinning medication, tell us when booking so clinicians can assess suitability and take any extra precautions to keep you safe.

More Information

For more details and to find out how to book ear wax removal in Enfield click here.

Complaints, feedback and commitments from Hearing First Enfield

We welcome feedback and use it to improve patient experience and clinical care. To make a complaint please contact the clinic manager by letter or phone; we will acknowledge within three working days, investigate thoroughly, and send a written response detailing outcomes and any corrective actions. You can request a face-to-face meeting or escalate to an independent reviewer if you remain dissatisfied. Our commitments include respectful treatment, clinical competence from registered audiologists, transparent pricing, and accessible aftercare under the Hearing First Waxfree Guarantee when you are eligible.

• Learning and improvement: all substantiated complaints are discussed in clinical governance meetings and used to update training, protocols, and patient information to reduce recurrence and improve safety.
• How to raise a concern: phone the clinic or email our patient relations team, include appointment date, clinician name if known, and a clear summary of the issue so we can investigate efficiently and contact you with next steps.
• Timescale for response: we will acknowledge within three working days and aim to provide a full written response within 20 working days unless further investigation is needed, in which case we will keep you informed.
• Confidentiality and support: complaints are handled confidentially, we can provide information in alternative formats, and a nominated staff member will support you through the process if requested.
• Independent review: if internal processes do not resolve the issue we will provide details on independent arbitration or external complaint routes such as the Parliamentary and Health Service Ombudsman where appropriate.