Hearing First Kingston - How to set up email reminders (step by step)

Guide Revised: 23 November 2025 08:48

Waxfree Guarantee™, trusted care: we are the only clinic in Kingston offering the Waxfree Guarantee™, giving you confidence in results and follow up for blocked ears.

We are the only specialist microsuction ear wax removal clinic in Kingston-upon-Thames delivering Microsuction Earwax Removal and Manual Instrument Earwax Removal performed by experienced Audiologists. Each earwax removal practitioner is carefully chosen by our founder, Jason Levy, so you can be confident you are seeing trained professionals. Put simply, we are the ear wax removal specialists in Kingston.

Our central Kingston location in Southwest London serves Kingston-upon-Thames, Tolworth, Thames Ditton, East Molesey, West Molesey, Hersham, Claygate, Chessington, Hampton Wick, New Malden, Norbiton, Worcester Park, Bushey Park, Teddington, Twickenham, Sunbury-on-Thames, Cobham, Oxshott, Stoke D’Abernon, Stoneleigh, Ewell, Epsom, Leatherhead and Feltham, providing convenient access for local patients and commuters alike.

Step-by-step guide to setting up email appointment reminders for Hearing First Kingston

This clear, practical guide shows how to enable email reminders for Hearing First Kingston appointments, so you do not miss hearing tests, ear wax removal sessions or clinic visits. Reminder emails make it easier to manage your schedule, reduce no-shows and support ongoing hearing care. We explain using the patient portal, common email providers such as Gmail and Outlook, and how to sync reminders with your calendar app. The instructions assume you already have a Hearing First Kingston account and access to the email address used when booking. If you are new to our online booking, create an account and confirm your email via the link we send. Once verified, you can set notification preferences, choose 24 hour and 48 hour notifications, and opt to include directions to our Surbiton clinic or a telephone contact. These reminders integrate with most smartphone calendars and desktop clients, giving audible alerts and visual prompts so you can allow travel time, check parking and arrange a chaperone for under 18 appointments when required.

Before you start

Confirm that the contact details on your record are correct: a valid email reduces the chance of reminders landing in junk, while a secondary phone lets us offer SMS fallback. Be aware of any email filters or corporate firewalls that might block our messages, and if you use two-step verification ensure recovery options are set. For shared family accounts we recommend registering a personal email to keep clinical correspondence private. If you prefer SMS or telephone reminders, choose those options in your profile notification settings instead.

Hearing First Kingston, Microsuction Ear Wax Removal — KT6 map

Step 1, sign in and set notification preferences

Sign in to the patient portal

Open the Hearing First Kingston booking page, sign in with your registered email and password, then go to My Account or Notification Preferences. If you cannot recall your password, use the Forgotten password link to request a reset email. After signing in, check the displayed email is the one you use regularly and protect it with a strong password. Consider a password manager if you juggle many logins, and enable two-factor authentication where supported. This extra security reduces the chance of unauthorised access to appointment reminders, important when managing personal health information and clinical notifications.

Adjust your notification settings

In the notification section select Email reminders and choose how many alerts you want: common choices include immediate confirmation, 7 day, 48 hour and 24 hour notices. Decide whether emails should show appointment details, the clinic address in KT6, and a map link to Therapy Spaces on St James Road. You may also tick consent to receive occasional service updates from Hearing First Kingston about new services or policy changes, processed in line with GDPR. Keep settings concise to avoid excessive messages while ensuring you get the key information.

Tip, review your email client settings

If you use Outlook, Gmail or an employer email, check spam filters and rules that might redirect messages; add the clinic domain to your safe senders list so reminders reliably land in your inbox. This reduces missed alerts when you rely on email for appointment reminders and calendar sync.

Our services

• Hearing Tests: We offer thorough hearing assessments, explain results clearly and, as an independent clinic, we are not part-owned by a hearing aid manufacturer so you will not be steered towards a particular brand.
• Microsuction Ear Wax Removal
• Impartial Hearing Aid Advice, Supply, Fitting and Aftercare: Friendly, independent guidance on suitable hearing aids, including invisible, rechargeable, Bluetooth and iPhone-compatible models, with bespoke fittings and ongoing support.
• Under 18 Microsuction Ear Wax Removal: Microsuction is available for age 12-17 when accompanied by a parent or guardian.
• Manual Instrument Ear Wax Removal

Professional ear wax removal Kingston Audiologists, conveniently based at Back 2 Well-Being health clinic with free on-street parking nearby. We are the only ear wax removal clinic in Kingston offering The Hearing First Waxfree Guarantee™, so if you have a blocked ear please book at our ear wax removal Kingston clinic. Trust our team, we are the ear wax removal experts in Kingston.

Step 2, create a reusable reminder template

Why templates save time

Having a reminder template speeds up routine bookings, and ensures consistent details for repeat appointments such as regular hearing tests or periodic microsuction ear wax removal. A template can include appointment type, practitioner name, clinic address, parking guidance and the contact telephone number. Using a predictable subject line helps with searching and archiving, for example "Hearing First Kingston Appointment - Date, Time". Templates reduce admin errors and make it easier for family members managing bookings for under 18s to receive the same essential information each time.

1. Provide a straightforward cancellation or reschedule link, so patients can change appointments easily and the clinic can reallocate slots efficiently, reducing wasted appointments.
2. Include the full clinic address and a short note about free on-street parking near Back 2 Well-Being, to help patients plan travel and avoid late arrivals that could lead to rescheduling charges.
3. Add the audiologist's name and role, for example Registered Audiologist, which reassures recipients about the clinical team and supports Google E-E-A-T signals for expertise and trust.
4. Finish with contact details and opening hours, and encourage the patient to add the appointment to their phone calendar so they benefit from audible alerts and improved attendance.
5. Draft a subject line that clearly identifies the clinic, appointment type and date, so recipients can spot the email quickly in a busy inbox and archive it for future reference.
6. Include a short section on what to bring, for example any hearing aid information, a chaperone for under 18s, or notes about ear pain, which helps the clinician prepare and improves diagnostic accuracy.

Safe, comfortable ear wax removal by a qualified Audiologist near you

Your ears and hearing are delicate, and care should be provided by a skilled clinician. Some providers delegate ear wax removal to non-clinical staff, treating it as routine. We believe it should be performed by a trained Audiologist to manage risk and ensure appropriate assessment.

At our clinic, only qualified Audiologists perform ear wax removal, bringing detailed knowledge of ear anatomy and physiology to every appointment. This reduces the risk of harm and ensures a safe, effective procedure tailored to your needs. Your hearing deserves professional care, and we are committed to delivering the highest clinical standards.

Step 3, schedule and test your reminders

After saving your preferences and template, arrange a test reminder to check delivery, layout and calendar integration. Send a test to your own email first, then to any family contacts used for shared bookings. Testing prevents problems such as messages being classed as promotional, calendar entries failing to link, or map links acting differently on mobile and desktop. For Gmail, check the Promotions tab and move the message to Primary, then add the clinic to your contacts. For Outlook, ensure the message does not go to Focused Inbox alternatives or junk, and create a rule to keep clinic messages in your main folder.

Testing a reminder, how-to

Set up a short test appointment in the portal for a date within the next 48 hours, choose reminders at 24 hours and 1 hour, then monitor delivery across devices. Open the email on a phone and on a desktop, tap any calendar add link and confirm the event appears in your chosen calendar with the correct time zone, location and notification settings. If location or time zone data are missing, edit the event to Europe/London so travel time calculations are accurate, especially around daylight saving changes. Carrying out a test gives reassurance that reminders will prompt attendance and lets you choose whether to include full directions to Therapy Spaces, contact numbers or a note about our Waxfree Guarantee for ear wax removal appointments.

Troubleshooting failed reminder tests

If a test does not arrive, first inspect the junk folder, spam filters and any corporate email blocks, then log out and back into the portal and resend. If still not received, update the registered email or phone the Hearing First Kingston team for help. Keep your email app and browser up to date to reduce compatibility problems with links and calendar attachments.

Quick micro-guideline

When testing, use both desktop and mobile devices because calendar handling and link behaviour often differ; confirm the test creates a calendar entry with at least one reminder so you know the whole sequence works before relying on it for a real appointment.

Ear wax removal prices in Kingston

Fees for ear wax removal in Kingston start from £34. Final prices can vary depending on whether one or two ears are treated, appointment time (peak or off-peak) and how far in advance you book.

Step 4, troubleshooting common issues

Common delivery problems and practical fixes

If you are not receiving email reminders, begin by checking the spam or junk folder and secondary tabs such as Gmail Promotions. Corporate email systems may block external messages, so if you currently use a work address consider switching to a personal Gmail or Outlook.com address and re-registering it in the patient portal. Email rules might move or delete reminders automatically; review account rules that affect third party messages. If calendar attachments do not import correctly into phone calendars, open the email on a desktop and export the .ics file manually, then add it to your calendar with the correct time zone. For map or parking link problems, try opening them in a different browser or the phone's native maps app for best compatibility.

When to get support

Contact Hearing First Kingston if reminders remain undelivered after checking filters and safe sender lists, if the booking platform shows an unfamiliar error, or if you need help updating an email for an under 18 patient who must be accompanied. Our support team can resend confirmation links, change reminder frequency, and suggest alternatives such as SMS or telephone reminders. Keep a record of test attempts and screenshots of any error messages to assist with troubleshooting.

Quick tip

If your email client has a focus or priority inbox, add the clinic address to your contacts and mark the message as important so future reminders arrive in your main folder; this simple step often resolves missed alerts without technical support.

20 curious facts about Kingston

1. The Omen’s Local Curse
   
   Scenes from The Omen (1976) were filmed in Kingston-upon-Thames, and crew members reported a series of odd incidents, including a sudden hailstorm during a birthday shoot — locals preferred to blame Surrey weather rather than the supernatural.
2. Viking Raid Survivor
   
   In 1009, Viking longships attacked Kingston-upon-Thames and burned Saxon homes. A 2022 dig near the Thames uncovered charred grain and a melted silver brooch, tangible reminders of the town’s turbulent past.
3. Pre-Raphaelite Muse
   
   The Hogsmill River inspired John Everett Millais’ 1852 painting Ophelia, with the artist sketching the riverbanks for the Shakespearean scene, though locals later joked the model looked more like a drowned librarian than a tragic heroine.
4. Surbiton Lagoon’s Secret Twin
   
   Before Surbiton had its lido, Kingston-upon-Thames had a riverside bathing spot at Tagg’s Island in the 1890s, nicknamed The Floating Spa, which reportedly sank in 1914 after an over-enthusiastic champagne party.
5. Queen Victoria’s Stone Snub
   
   For her 1887 Jubilee, a replica Coronation Stone was made for Queen Victoria, but she declined to sit on it, calling it “a lumpy relic”; it now sits in All Saints’ Church, largely ignored by royalists and pigeons.
6. Saxon Gold Hoard
   
   A 2021 metal-detecting find near Kingston unearthed a 7th-century burial with a gold belt buckle and spearheads, a discovery described by archaeologists as “Kingston’s Sutton Hoo” minus the ship.
7. Birthplace of Modern Football?
   
   Early Football Association meetings took place in Kingston-upon-Thames in the 1860s. An 1863 draft called the “Kingston Rules” was lost in a pub fire, allegedly including a temporary ban on headers that was later dropped.
8. Trailblazing Female Mayor
   
   Elizabeth Cox became Kingston-upon-Thames’s first female mayor in 1906 and famously banned corsets from council meetings, calling them “a barrier to clear thinking and deep breathing.”
9. Kingston Flyer’s Steam Revival
   
   The historic Kingston Flyer, a 19th-century steam service, was restored in 2023 and now runs themed “Murder Mystery” trips, complete with tea and scones as passengers solve fictional crimes.
10. Ghost Trams of Kingston
    
    Electric trams ran in Kingston-upon-Thames from 1906 to 1931. Old tracks sometimes reappear during roadworks and drivers tell stories of phantom clanging near Eden Street on foggy nights.
11. First Waitrose Store
    
    Waitrose opened its first shop on the Bentall Centre site in 1904, selling “fancy groceries” like quail eggs and truffles, a far cry from today's meal deals.
12. Britain’s Oldest Phone Box
    
    A rare 1926 K1 telephone box stands by Kingston-upon-Thames’s Guildhall and is believed to be the oldest surviving model in the UK; locals campaigned to preserve it and nicknamed it “the red guardian of gossip.”
13. Alice in Wonderland’s Local Link
    
    Lewis Carroll’s brother, Reverend Edwin Dodgson, lived in Kingston-upon-Thames and Carroll visited frequently; residents say the town’s winding alleys likely influenced the whimsical settings of the Alice books.
14. Occultist’s Suburban Lair
    
    Aleister Crowley, once dubbed “the Wickedest Man in the World,” lived in Kingston-upon-Thames in 1918. Neighbours complained about late-night rituals, while his diary tersely recorded baking scones and summoning Beelzebub.
15. Surbiton’s Ear Wax Removal Link
    
    Ear wax removal services are provided by Hearing First Kingston on Mondays at Therapy Spaces on St James’ Road, a short walk from Surbiton station in KT6. Book your Kingston appointment.
16. WWI Zeppelin Panic
    
    In 1915 a German Zeppelin bombed Kingston-upon-Thames, damaging the Bentalls store. Although nobody was killed, an incident called the “Great Underwear Explosion” left lingerie drifting on the Thames for days.
17. Scandalous Novelist’s Hideout
    
    John Cleland wrote Fanny Hill while living in Kingston-upon-Thames; the novel was banned, but pirated editions circulated via local clandestine printers.
18. Chess Championship Chaos
    
    The 1897 British Chess Championship in Kingston-upon-Thames ended with a player storming out and hurling his king into the Thames; the piece resurfaced weeks later, rusted but triumphant.
19. London’s Only Chalk Stream
    
    The Hogsmill is one of London’s rare chalk streams and supports endangered water voles; local volunteers run a “Vole Patrol” and affectionately nickname some animals, for example Vinnie the Vole.
20. Bentalls’ Christmas Spectacle
    
    In 1955 Bentalls introduced London’s first animated Christmas window, drawing crowds so large the army was twice called in to deal with traffic congestion.

Privacy, data protection and recommended practice

How Hearing First Kingston manages your data

We treat patient privacy with care and process reminder data in line with UK data protection legislation, including GDPR principles such as data minimisation, purpose limitation and secure handling. Emails from the clinic include only necessary appointment details and exclude sensitive clinical notes. By opting in to reminders you give explicit consent for that purpose and can withdraw consent at any time through the notification settings in your patient account. Contact details are stored on secure servers in recognised UK data centres, and access is limited to authorised staff who handle bookings and clinical communications. You have the right to request the personal data we hold, ask for corrections or request deletion where appropriate; for such requests please contact our data protection lead by phone or via the website contact form.

• Only register email addresses you personally control; avoid using shared or workplace accounts for clinical reminders because other people may access those messages, which could compromise confidentiality.
• Use a secure, unique password for the account linked to reminders and enable two-factor authentication where supported by your email provider, offering extra protection for personal health information and appointment data.
• Retain reminder emails for a short period for reference, then archive or delete them; this reduces the risk of unwanted disclosure and keeps your inbox manageable for appointment tracking.
• If you prefer not to receive email, switch to SMS or telephone call reminders in your notification settings, noting that each method has different privacy considerations and delivery reliability depending on mobile networks and device settings.
• Limit information in subject lines to avoid revealing health details in a shared inbox, using neutral phrases such as Appointment Reminder rather than clinical descriptions, which helps protect privacy when family accounts are used.
• If you need a paper copy of appointment details or have concerns about data handling, request one from clinic reception or via the contact form so staff can explain secure alternatives and your rights under data protection law.