Contact Phone Numbers for Hearing First Reading – Microsuction Ear Wax Removal Reception
This Guide Changed on 25 October 2025 21:02
Waxfree Guarantee™: a singular promise in Reading, our Waxfree Guarantee™ stands alone amid shadowed choices.
We are the only specialist microsuction ear wax removal clinic in Reading delivering both Microsuction Earwax Removal and Manual Instrument Earwax Removal, executed by our hand-selected audiologists. Each practitioner has been chosen by our founder, Jason Levy, so our expertise in cerumen removal in Reading is absolute and uncompromising.
Our Reading base serves a wide area, including Abbey, Balmore Park, Battle, Calcot, Caversham, Caversham Heights, Caversham Park Village, Cemetery Junction, Central Reading, Church, Coley, Coley Park, Dee Park, East Reading, Emmer Green, Green Park Village, Katesgrove, Kentwood, Kennet Island, Kings Road, Newtown, Norcot, Palmer Park, Park, Reading West, Redlands, Shinfield Rise, Southcote, Thames, The Mount, The Oracle Quarter, Tilehurst, University Area, West Reading, Whitley, Whitley Wood, Beech Hill, Burghfield Common, Burghfield Village, Grazeley, Mortimer Common, Shinfield (village), Spencers Wood, Swallowfield, Theale, Mapledurham, Woodley, Earley, Sonning, Sonning Common, Tilehurst Hill, Wokingham Without, Arborfield, Aldermaston, Arborfield Green, Shinfield Park Village, Arborfield, Barkham, Bray, Bucklebury, Charvil, Finchampstead, Goring, Goring & Streatley, Hurst, Ruscombe, Sindlesham, Streatley, Twyford, Wargrave, Waltham St Lawrence, Winnersh, Sonning Common, Woodley, Winkfield Row and Yattendon, ready to tend to blocked ears before hearing fades further.
Reception Contact Numbers for Hearing First Reading, Microsuction Appointments
For bookings, reception queries and general microsuction information at our Reading clinic, the reception line is your first port of call. Our reception team balance clinical safety with scheduling, helping you find an appointment that fits both your needs and the urgency of cerumen impaction. Phone to secure a booking, confirm pre-appointment instructions such as avoiding cotton buds, or to enquire about parking and accessibility; they manage confirmations, reschedules and simple Waxfree Guarantee questions, and they will escalate urgent matters to an audiologist for clinical triage. If you prefer email, the info inbox is monitored during office hours and can provide links for online booking, consent forms and FAQs about microsuction and manual instrument procedures.
Reception can also guide you on fees, membership tiers and reduced rates for students or NHS referrals, and they note hearing aid details so you can bring devices if required. Have your postcode and preferred dates ready when you call, this speeds booking. The team operates by phone, email and secure online booking, and they routinely notify callers of same-day cancellation slots that may accommodate urgent blocked ear cases.
How reception can assist you
Reception offers practical steps for appointment preparation, explains our cancellation policy, and can add you to a priority list if a blocked ear is impairing hearing or balance. They will record any recent ear surgery or discharge and advise you to consult a clinician before booking if those issues exist. You may request directions to Willow House Surgery, confirmation of free disabled parking, and the best public transport options to reach our Reading clinic. Reception do not provide clinical advice, but they will ensure any report of pain or suspected infection is escalated to an audiologist for triage when necessary.
Services We Provide, Clear List Of Offerings
- Impartial Hearing Aid Advice: If you want friendly, impartial guidance, we are independent and not part-owned by any hearing aid manufacturer, so we can recommend the model best suited to your lifestyle, including the latest digital, invisible, rechargeable, bluetooth and iPhone-compatible devices.
- Microsuction Ear Wax Removal
- Under 18 Microsuction Ear Wax Removal: We offer microsuction for ages 12 to 17, when accompanied by a parent or guardian.
- Hearing Tests: We perform hearing tests and interpret results clearly, we are not part-owned by a manufacturer so you will not be pressured into buying hearing aids after a supposedly "free" test.
- Manual Instrument Ear Wax Removal
Qualified Audiologists, Safe and Comfortable Clinical Care
Every procedure is delivered by registered audiologists who record ear canal observations, inspect the tympanic membrane and choose the safest removal method for your ear health. This specialist care reduces risk, preserves hearing, and ensures accurate aftercare instructions informed by otology best practice.
- Choice of method, typically microsuction or manual instrument removal, with informed consent.
- Initial assessment and otoscopy, with explanation of findings and treatment options.
- Procedure performed using microscope or video guidance to improve safety and patient comfort.
- Clear aftercare advice and, if needed, a follow-up hearing check or onward referral.
If you have recent ear surgery, ongoing discharge, intense pain or suspected infection, contact us before booking: safety is prioritised and treatment may be deferred. We can also share advice to reduce recurrent cerumen build up.
Direct Lines and Specific Numbers For Targeted Help
Numbers allocated by purpose
We operate distinct direct numbers to speed handling: a main booking line, a clinical triage number, a cancellations line and an out-of-hours voicemail. Calling the correct number routes your query to the team best placed to assist. The booking line arranges routine microsuction, the triage number is staffed by a clinician during office hours for ear pain or discharge queries, and the cancellations line offers access to short-notice slots when other patients cannot attend.
Reception and patient services phone list
- Out-of-hours voicemail and callback requests: leave a clear message with your name, contact number and reason for calling; we will return calls the next working day for non-urgent issues and sooner for clinical concerns recorded on voicemail.
- Main bookings and enquiries: call reception, provide your name, postcode and preferred dates; staff will check availability and advise on likely duration, and whether unilateral or bilateral appointment times are needed depending on clinical complexity.
- Cancellations and short-notice slots: use the cancellations line to join a same-day or short-notice list, helpful for urgent microsuction when hearing or balance is significantly affected.
- Clinical triage: for severe ear pain, persistent discharge or recent ear surgery, ring the triage number so an audiologist can assess urgency and advise whether to defer treatment or arrange immediate review.
- Administrative matters and invoices: the admin line handles payments, insurance receipts and can confirm whether a specific hearing aid model is available for demonstration during your visit.
Tip to speed your call
When you phone, have your NHS number if relevant, hearing aid details and a short summary of symptoms ready to help reception and clinicians triage appropriately. Clear information shortens call handling and improves appointment matching.
Extra clarification
If you dial the wrong number, reception can transfer your call internally, but it is quicker to use the dedicated line for bookings, triage or cancellations as listed on our website and voicemail prompts.
Services Available At Hearing First Reading
Our clinic focuses on a concise set of services, all delivered by registered audiologists: microsuction and manual instrument ear wax removal, impartial hearing assessments and personalised hearing aid advice. We operate under the Waxfree Guarantee™ and use clinical assessment to classify cerumen and detect any middle ear concerns before treatment.
- Hearing assessment and advice: diagnostic audiometry, unbiased counselling on digital and rechargeable hearing aids, plus lifestyle guidance.
- Microsuction: precise suction carried out under magnification or otoscopic video guidance, effective for dry and soft wax.
- Manual instrument removal: specialist curettes and suction used for adherent or impacted wax, performed by a trained audiologist.
To prepare, avoid cotton buds and bring hearing aids or a list of medications. Book online or by phone, use Find Appointments to view current pricing, and note that some sessions vary by unilateral or bilateral treatment and clinical complexity.
Safe, Comfortable Ear Wax Removal, Local Audiologist Care
Your ears and hearing are fragile, and their care should be entrusted to experts. Some providers relegate ear wax removal to non-clinical staff, treating it as routine. We insist the procedure requires the experience and judgement of a trained Audiologist, to avoid unseen harm.
At our clinic, only qualified Audiologists perform ear wax removal, so your ears are managed by a specialist with deep knowledge of ear anatomy and physiology. This approach reduces the risk of injury and delivers safe, effective treatment tailored to your needs. Your hearing should not be left to chance, we are committed to the highest standard of care.
Out-of-hours Contact, Emergencies and Voicemail Instructions
When to use the out-of-hours voicemail
- For non-urgent concerns that still need a clinician response, leave a concise message on the out-of-hours voicemail with your name, contact number, symptom summary and preferred callback times; staff will return calls the next working day and clinical concerns are triaged first.
- If you suspect an infection, continuous discharge or sudden severe pain outside clinic hours, leave the clinical triage voicemail or follow NHS 111 advice, the message will prompt a clinician to review your note and advise whether emergency care is required or treatment should be deferred.
- If you have recently undergone ear surgery and experience escalating pain, fever or unusual discharge outside hours, state the surgery date and symptoms clearly on voicemail so clinicians can prioritise your callback and recommend immediate steps to reduce risk.
- For lost or faulty hearing aids outside office hours, voicemail will record details for next-day administrative action, but urgent device failures that impair communication at work or school should be flagged for faster assistance.
- When requesting a callback, say whether you prefer a call or SMS, and note if you need a family member present; this assists reception in allocating the right clinician and appointment length for microsuction or assessment.
The voicemail service is monitored with clinical prioritisation; for life-threatening emergencies always call 999 or go to your nearest A and E. Use the out-of-hours message for serious but not life-threatening problems, for example progressive hearing loss due to impacted cerumen or faults with an implanted hearing device that impair daily function.
Hearing First Reading – Microsuction Ear Wax Removal In Reading
Reading RG30 1AD
Phone: +448001337987
Email: [email protected]
URL: https://www.hearingfirst.co.uk/book-ear-wax-removal-near-me/book-microsuction-ear-wax-removal-reading/
Professional ear wax removal Reading audiologists, positioned in Willow House Surgery at the corner of Willow Road and Orchard Way, offering free on-site disabled parking and up to one hour of free on-street parking. We are the only ear wax removal clinic in Reading that provides The Hearing First Waxfree Guarantee™. If a blocked ear is dimming your world, visit our ear wax removal Reading clinic, the experts are here to restore sound.
Further Details
For more details and to learn how to book ear wax removal in Reading follow this link.
How to prepare before calling reception
Key details to have ready
Before phoning, gather key information to help reception and clinicians serve you efficiently: full name, date of birth, exact postcode, any recent ear procedures, current medications and whether you use hearing aids. If the appointment is for someone under 18, have the guardian's contact details ready and remember that patients aged 12 to 17 must be accompanied by a parent or guardian for microsuction. This preparation shortens call time and helps reception decide whether a standard booking is possible or if an audiologist triage call is needed first.
- Address and postcode: this lets the team confirm local eligibility, parking arrangements and directions to Willow House Surgery in Reading.
- Preferred appointment dates and times: offering two or three options helps reception secure a slot quickly and may reveal short-notice availability for urgent needs.
- Medical history and medications: list recent ear surgeries, any ear drops used, or conditions such as diabetes which can affect clinical choices around ear wax removal and aftercare.
- Hearing aid details: bring make, model or serial number; reception can note this so the audiologist can plan demonstrations or advice about rechargeable and bluetooth-compatible devices.
- Personal identification: provide full name and date of birth so reception can locate or create a clinical record and confirm identity for consent and appointment notes.
Being prepared also helps with billing and insurance, reception can advise on fees, concession discounts or whether a VAT receipt is required for reimbursement. Clear information at the point of call supports safe clinical prioritisation and a smoother patient experience.
21 Haunting Facts About Reading
- The Kennet and Avon Canal: Flowing through Reading, the canal once linked London with the West Country, transforming the town during the Industrial Revolution. Its towpaths now offer scenic walks and glimpses of Reading's industrial past.
- Reading Festival Origins: Now one of Europe's largest music festivals, Reading began in 1961 as the National Jazz Festival before expanding to rock and pop, hosting acts like Nirvana and Radiohead as the decades passed.
- Reading University: Founded as an extension college of Oxford in 1892 and chartered in 1926, the University of Reading's Whiteknights campus occupies 130 hectares of parkland, renowned for research in agriculture, climate science and business.
- The Maiwand Lion: Standing in Forbury Gardens since 1886, the Maiwand Lion commemorates Berkshire Regiment soldiers lost in Afghanistan. At over 16 tons it remains one of the largest cast-iron statues in the world.
- The Best Ear Wax Removal In Reading
The finest ear wax removal in Reading is at Hearing First Reading, Willow House Surgery on the corner of Orchard Way and Willow Road, close to the large Tesco. Book ear wax removal in Reading here. - Jane Austen: Jane Austen attended the Reading Ladies' Boarding School at the Abbey Gateway in 1785, aged about 10. The medieval gateway beside Reading Abbey remains a vivid link to her early years.
- Reading Prison’s Dark Hauntings: The closed Reading Prison is reputedly haunted, with reports of cold drafts, footsteps and slamming doors in empty corridors, its grim past adding to the unsettling atmosphere that lingers.
- The Ghost Monk of Reading Abbey: Reading Abbey, founded in 1121, is said to harbour a spectral monk who glides among the ruins, sometimes accompanied by faint chanting, a whisper of the abbey's lost past.
- London Street Brasserie: A riverside favourite, this restaurant pairs modern British cuisine with River Kennet views, celebrated for its seafood-led menu and romantic atmosphere.
- Ricky Gervais: Born and raised in Reading in 1961, Ricky Gervais often references his Whitley upbringing in his comedy, maintaining roots in the town despite global fame.
- The Lyndhurst: A cosy gastropub near Queen's Road, The Lyndhurst is loved for its real ales, craft beers and creative pub fare in an eccentric, welcoming setting.
- CUP Specialty Coffee & Tea: Near St Mary's Butts, CUP stands out for artisan coffee and Middle Eastern-inspired brunches, a bright hub in Reading's café culture.
- Workhouse Coffee: This King Street independent roasts its own beans and serves some of Berkshire's best espresso and filter coffee, attracting dedicated coffee fans.
- Reading Abbey Ruins: The atmospheric ruins of Reading Abbey are a major treasure, once a key medieval religious site and now a preserved historic area after conservation work.
- Forbury Gardens: A Victorian park in the town centre, Forbury Gardens offers formal beds, a bandstand and the Maiwand Lion, a peaceful refuge in the heart of Reading.
- The Oracle Shopping Centre: Spanning the River Kennet, The Oracle blends shopping, dining and riverside leisure, forming Reading's primary retail and entertainment hub.
- King Henry I’s Burial Site: Henry I, interred at Reading Abbey in 1136, has an unknown final resting site following the abbey's destruction, a mystery archaeologists still ponder.
- Kate Winslet: Born in Reading in 1975, Kate Winslet grew up locally and trained at Redroofs Theatre School, remaining fond of her hometown origins.
- Royal Berkshire Hospital: Opened in 1839, the Royal Berkshire Hospital remains a major regional NHS hospital, with a listed Greek Revival frontage and a history of serving the community.
- Reading Town Hall: A Victorian complex of red brick and terracotta Gothic Revival design, Reading Town Hall houses the museum and a concert hall famed for its acoustics and cultural events.
- Reading Gaol: Dating from the 1840s, Reading Gaol is notable for its radial Victorian design and for Oscar Wilde's incarceration, which inspired literary works that echo the prison's legacy.
Hearing First Reading – Microsuction Ear Wax Removal Reading TN34 Map
Cancellation, Rescheduling and Short-Notice Availability
Steps to cancel or change an appointment
To cancel or reschedule, call the cancellations line or use the online booking portal. Cancelling promptly allows other patients to access urgent microsuction slots. Reception will request your appointment reference and reason, and will confirm any notice periods or fees. If a blocked ear becomes urgent, callers cancelling can allow the slot to be reallocated to someone on the short-notice list, helping those with sudden hearing loss or severe discomfort.
Short-notice slots and priority booking
- How you will be contacted: reception may phone or send an SMS alert for a short-notice slot, confirm your ability to attend within a time window, and then finalise the appointment immediately to prevent double booking.
- Short-notice list placement: tell reception if you can attend at short notice, give preferred time windows and state if you need unilateral or bilateral removal so they can match cancellations quickly.
- Priority criteria: cases with sudden hearing loss, vestibular symptoms or suspected infection are prioritised for short-notice slots after clinician triage confirms urgency.
- No-show and late cancellation policy: reception will explain any fees or rebooking restrictions that apply if appointments are missed without notice; transparency helps patients plan and reduces wasted slots.
- Changing appointment frequency: if you have recurrent cerumen build-up, ask about arranging regular maintenance appointments to reduce urgent visits.
Practical tip
If you can be flexible with timing, tell reception; many short-notice slots appear on the same day and flexibility greatly increases the chance of a same-day appointment for urgent microsuction or manual removal.
How much does ear wax removal in Reading cost?
Ear wax removal in Reading starts at £34. Prices vary depending on whether one or two ears are treated, peak or off-peak times, and how far ahead you book. The easiest way to see current charges is to click the Book button below, choose Find Appointments and view the latest prices.
Directions, Accessibility and Travel Assistance
Reception routinely helps with directions to Willow House Surgery, explains local parking and public transport choices, and offers step-by-step walking routes from nearby bus stops or Reading station. If you need disabled access, the team confirms free on-site disabled parking and the nearest accessible entrance to our clinic. We can advise on hearing loop availability in reception, how to arrange a sign language interpreter, or whether a longer appointment is sensible to meet communication needs. Clear directions reduce stress about travel and arrival, helping you reach the clinic calm and prepared for microsuction, manual removal or a hearing assessment.
Public transport and parking information
From Reading station, a short bus or taxi ride will bring you to Willow House Surgery on Oxford Road; reception can provide live bus numbers and journey times and will confirm current parking arrangements, including free on-street parking for up to one hour. For drivers, use postcode RG30 1AD in your satnav; on arrival staff will point out the best drop-off zone and advise on ramped access. If you use a mobility scooter or wheelchair, mention this when booking so reception can reserve an appropriate room and organise any extra assistance. We aim to make every visit straightforward for those with reduced mobility, sensory needs or complex hearing requirements.